Frequently Asked Questions

How do I contact the ISB regarding CLEs they are hosting?

Call 208-334-4500 or email Teresa Baker at tbaker@isb.idaho.gov

How do I create an account?

If you don't already have an ISB account, you'll need to create one here: https://isb.peachnewmedia.com/store/account/account-create-info2.php. Be sure to remember the email used and password created.

How do I sign in?

Click on Login in the green navigation section or go here: https://isb.peachnewmedia.com/store/account/acct-login.php and enter your email address and password.

How do I reset my password?

If you don't remember your password, click on "I don't know my password" and enter your email address used for your ISB account.

How do I get a refund?

Refunds are available before live CLE programs begin or anytime for on-demand programs.  If a program has already begun or is over, access to the recorded on-demand CLE will be given in place of a refund.  Contact our learning provider, Freestone to get your refund processed, you can use the chat function or email them through their contact page 1-866-702-3278.

How can I check that I can view online events on my computer?

Go to this System Check Page to check that your computer supports Freestone live events: https://isb.peachnewmedia.com/SystemCheckv4/

If you need more help, please reach out to Freestone Learner Support.

Freestone Learner Support Contact Information:

1-866-702-3278

Submit a support ticket (https://learnersupport.freestonelms.com/hc/en-us/requests/new)

Click on the teal Chat button on the bottom right to start a chat with a Freestone agent.

Access Freestone Learner Support Help Center: https://learnersupport.freestonelms.com/hc/en-us